Trust, verified
Background checks, reference calls and in-person interviews. No shortcuts, ever — because this is your home.
Our story
Staffing with the
Staffing with the
care of a neighbor.
NY Gem Staff began with a simple belief: the people who care for your home and family should be chosen with the same love you'd give the search yourself.
Pamela · Founder
Meet Pamela
Twenty years in New York homes — now matching yours.
Pamela spent two decades as a nanny and household manager for families across Manhattan and Brooklyn. She knew both sides of the table: the families anxious to find someone they could truly trust, and the gifted caregivers who deserved homes that valued them.
In 2014, she founded NY Gem Staff to do the matching herself — by hand, by heart, and by a standard she'd want for her own family. Today she's placed hundreds of caregivers, and she still personally interviews every single one.
“A résumé tells you what someone has done. A conversation tells you who they are. I never place anyone I wouldn't welcome into my own home.”
— Pamela, Founder
What we stand for
Three things we never
Three things we never
compromise on.
The human match
We match for temperament, values and rhythm — not just role and rate. Fit is everything.
Care that lasts
We stay close after placement — checking in, smoothing bumps, and standing behind every match we make.
The journey
A decade of matches.
2014
The gem is set
Pamela founds NY Gem Staff from her Upper East Side apartment, placing her first five families that spring.
2017
All five boroughs
Word of mouth carries us across the city — from Riverdale to Bay Ridge, families find their match.
2020
Showing up when it mattered
Through a hard year, we helped families find dependable care and kept our caregivers working and supported.
2024
600+ families & counting
A trusted roster, a 96% placement-retention rate, and the same hand-matched care we started with.